Help & Support
Find quick answers below, or send us a question and we'll get back to you by your preferred method.
Contact us by email
Account and service emails are sent as YourTOEFLPrep from hello@yourtoeflprep.com. Replies are directed to the appropriate support address.
Frequently asked questions
How do I get an account?
Go to the Register page and sign up with your name, email, and a password. You'll get a confirmation email - click the link and you're in. It's free.
How are tests scored?
Every section is reported on the 1-6 scale used by the updated TOEFL iBT format. Reading and Listening are scored automatically; Writing and Speaking use AI-assisted scoring. Your overall band is the average of the four. Practice scores are unofficial educational estimates, are not issued or validated by ETS, and may differ from official TOEFL iBT scores.
What's the difference between Free and Premium?
A free account gives you the free tests, automatic Reading and Listening marking, every mistake shown with an explanation, your score history saved across devices, and AI marking of Speaking and Writing 2 times a month on each free test. The allowance is counted per test, so taking the email drill does not use up the Speaking one. Premium starts at $20 for one month and adds the whole premium test library with unlimited retakes, and removes the monthly limit on AI marking so every attempt is assessed.
How do I upgrade to Premium?
Create or log in to your account and open the Pricing page. Choose one, three, or six months of access, select a one-time purchase or automatic renewal, review and accept the policies, then continue to secure checkout. Premium access is added to your account after the payment is confirmed.
I forgot my password.
On the Login page, click "Forgot password?", enter your email, and you'll get a reset link by email.
Which browsers work?
Chrome, Firefox, and Opera are fully supported. For the Speaking section we currently recommend Chrome or Firefox on a computer for the most reliable recording; on Safari and iPhone, recording can occasionally fail to save — if it does, the app will show your microphone level and ask you to record again before you move on. Whichever browser you use, allow microphone access when your browser asks.
Who can see my results?
Your practice-test results are private to your account. External teachers and coaches cannot access your answers, recordings, transcripts, scores or reports through YourTOEFLPrep.
Can a teacher see my results?
No. External teachers and coaches cannot access your YourTOEFLPrep results. Your results are private to your account. Limited access by authorized platform personnel or technical providers may occur only when necessary to operate, secure or support the service.
Does YourTOEFLPrep provide one-to-one coaching?
No. YourTOEFLPrep provides self-service digital practice tests. The website contains an external recommendation for MyTOEFLCoach, which is independently operated. YourTOEFLPrep does not sell, schedule or process payments for coaching. MyTOEFLCoach cannot access your YourTOEFLPrep answers, recordings, transcripts, scores or reports.